Last updated: September 1, 2026
This policy covers cancellations and refunds for our sourcing and freight services.
1. Sourcing & Procurement Orders
- A deposit (typically 30%–50%) is required to place factory orders. Once production has commenced or materials purchased, the deposit is generally non-refundable, as it covers committed supplier costs.
- Cancellation before production start may be eligible for a partial refund minus administrative fees, at our discretion.
- Balance is due per the confirmed order; goods are shipped after full payment.
2. Freight / DDP Bookings
- Before main carrier departure: cancellation is possible; a cancellation fee (typically 10%–30% of freight, or actual costs incurred) applies.
- After departure: freight is non-refundable. Re-routing or return is subject to carrier rules and additional charges.
3. Duties & Taxes (DDP)
Duties and taxes paid to customs on your behalf are not refundable by ship4ddp, as they are remitted to the government and generally not returnable except in narrow statutory cases handled case-by-case.
4. Quality Inspection Services
If an inspection is cancelled with ≥48 hours notice, fees are refundable minus any travel costs already incurred. Same-day cancellations are non-refundable.
5. Refund Process
Approved refunds are issued to the original payment method within [15–30] business days. Bank/payment-provider processing times are outside our control.
6. Disputes
Refund disputes are resolved under our Terms of Service. Provide your order ID and supporting evidence.
7. Contact
billing@ship4ddp.com.